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    QUALTRICS EXPERIENCE MANAGEMENT

    The System of
    Action
    that turns

    customers into
    fans
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    obsessions
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    ambassadors
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    Order 9751-HU-23 arrived
    with broken items.
    Reship broken items ASAP.

    Shipping is a negative topic.
    Multiple customers mentioned broken items.
    Adjust packing process.

    Majority of FlyLight product
    tester feedback on shoe transition
    is negative

    Increase frequency of company
    communication on COVID-19

    30% of managers are not using
    the Communication action plan

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    Action Needed

    Service is a driver of brand consideration
    but is a negative experience for millennials


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    THE
    JETBLUE
    STORY

    Not only can you collect feedback from customers at every meaningful touchpoint and instantly analyse their comments, but Qualtrics automatically routes recommended actions to the people in the best position to make changes, helping organisations drive continuous improvement.

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    THE
    VW
    STORY

    Don’t just listen to employees, take action. Improve the employee experience by deploying listening posts at every key employee moment, and deliver recommended actions to every people leader in the organisation.

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    UNDER ARMOUR
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    Don’t simply measure product satisfaction post-launch. Take action on user testing feedback––from the features you develop to your pricing and packaging––and consistently launch breakthrough products.

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    THE
    L.L. BEAN
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    Understand your market and your competitors better than ever before. Use Qualtrics to make smarter, faster brand decisions that increase customer loyalty, boost sales, and grow your market share.

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    The XM System of Action

    1

    Qualtrics makes it easy to collect feedback from customers, employees, suppliers, partners, or any other stakeholder using the channels they prefer.

    2

    Using advanced text and voice analytics, Qualtrics automatically surfaces hidden insights buried deep in customer feedback.

    3

    With powerful AI and machine learning, Qualtrics generates recommended actions, then automatically routes them to the people in the best position to affect change.

    Great experiences start
    with great research


    Get started with the world’s most trusted research software. Drag-and-drop simplicity. Automated analytics. It’s sophisticated research made simple.

    Why Qualtrics?


    +

    75%+

    of the Fortune 100
    use Qualtrics

    +

    100M+ ACTIONS

    automatically
    triggered for
    companies

    +

    633%
    ROI

    on our
    CustomerXM
    product (TEI Report)

    +

    VOTED
    #1

    Enterprise leader in
    Customer Experience
    and Employee
    Experience by G2 (2019)

    +

    2M
    USERS

    in 100+ countries

    +

    2020
    LEADER

    in Employee Experience
    Management by
    Forrester

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